Accell Property Management

Steve, I just wanted to say “THANKS” again for your personal involvement and support at last night’s board meeting. I had hoped you could make it but realized we had not asked you to attend. Your support and guidance during these complex times is again much appreciated.

I wanted to send a fast email thanking and praising Betty for the way she handled the water issue last night. When the issue first started, no one knew it would turn into the chain of events that happened, but she had everyone who needed to be involved, involved. At one point she had the Water District, Pro-Serve and me on different lines. Residents who called the emergency line were told that the issue was being handled and water hopefully will be restored shortly. She had all the residents’ unit numbers that were affected, so when Pro-Serve came back out, we were able to make sure water was restored in those buildings. She was great at coordinating what needed to be done, and it was very impressive.

I just want to drop a line and let you know that Eve continues to do a great job for our Association and community. We really appreciate her professionalism and how she assists us.

Barbara, GREAT coordination effort and quick turn-around time for that check! Hopefully, now Bill will receive the list of documents he's requested so he can reconcile/reconstruct the project's invoicing history. I know there are still hurdles ahead, but let's take 'em one day at a time. Your work ethic and professionalism are much appreciated!

Yamy, I know I’ve sometimes been a pain the past weeks, but I do want to thank you and extend my thanks to the Architectural board and the Deerfield board for your collective help on our windows replacement. You’ve shown nothing but professionalism and that’s been my report to family, neighbors, and vendors throughout the process. I really appreciate your involvement and care

I am a Realtor in the South Orange County area. The reason for my email is to compliment you on your staff. Picture this… a very busy and stressful week, a Friday afternoon and still plenty of work to be done before evening…and now it was time to call the HOA and hope that they could help me with some much needed information for my report. With this in mind, I was received on the phone by Melissa, who not only answered the phone with a smile (I could hear it) but was pleasant and very helpful. At the point where she could not answer some of my questions, she transferred me to Rico, who also answered the phone. He was nice, funny and very helpful. At that point he, like Melissa, needed to go to Debbie for some final information. Again, another person who answered the phone on a Friday afternoon and was sweet and helpful and knew all the information and was willing to help me! I can only say that I wish all the HOA Management Companies had the kind of people you have working at Accell. I have a theory: Good employees are a reflection of good managers who make the office a wonderful work place. You have a great team!

Amy, Just a note of appreciation from Dorothy and I for the quick and careful attention you have paid to our inquiries and concerns about the trimming of the trees along the greenbelt, the Eucalyptus trees in particular. Your responses have been timely and complete...and certainly as much as we could have wanted. The information that you took time to share about the process and procedures now in place is also appreciated; it goes to explain the general improvement in the upkeep and maintenance of the greenbelts in general that we have noticed. Thanks for your good work.

As you know we had a horrible experience with our last Property Management Company. When Accell started I was scared to death that there were going to be tons of issues, but Steve [Feistel] assured me that there would be no issues and everything would be a smooth transaction. 2 years later I can say it was the best move the community made. Ryan is one of the best Property Managers I have work with. I have been on the board for 6 years, and he is one of the best. Ask my homeowners... Speaking on behalf of the community and the board we are very satisfied.

I have been very pleased with the support we are getting from Tina. She has been proactive on a number of issues for us. She has been key to us getting our landscaping upgraded and our mailbox replacements/upgrade done. We also have appreciated her flexibility in changing meeting dates when we have conflicts... [Tina] is on the ball, confident, and seems to be following through on the items she needs to after each meeting.

Sandy, Just a note to say thank you for offering "Accell's Spring Board Packet Shredding & E-Recycling Event." I also wanted you to know that I thought the event was great and was very impressed and thought that the entire Accell team did a wonderful job! I wish you and all at Accell continued success.

Eve, I want you to know how very much you're appreciated. Your thoughtfulness will be warmly remembered. May all the happiness you give to others be returned to you. Thank you so very much.